Our commitment

We are committed to providing excellent clinical care and a positive patient experience. If you have a concern or complaint about any aspect of the service you have received, we want to hear about it so we can address it appropriately.

How to make a complaint

In the first instance, please contact the clinic manager directly. Complaints may be submitted:

In writing: Suite 5, Vista Primary Care Clinic, Ballymore Road, Naas, Co. Kildare, W91 E6H2
By email: Syed.Kazmi@healthmail.ie
By telephone: 089 656 7597

What happens next

All complaints will be acknowledged in writing within 5 working days of receipt. We aim to investigate and respond fully to complaints within 30 working days. Where a complaint requires more time to investigate fully, we will keep you informed of progress.

If you remain dissatisfied

If you remain unsatisfied after our response, you may contact the following bodies:

Medical Council of Ireland
Kingram House, Kingram Place, Dublin 2, D02 XY88
Tel: +353 (0)1 498 3100
Web: www.medicalcouncil.ie

Health Information and Quality Authority (HIQA)
Web: www.hiqa.ie

Confidentiality

All complaints are handled in strict confidence. Making a complaint will not affect the care or treatment you receive from this clinic.

Last updated: June 2026