Our policies are designed to ensure a safe, respectful, and transparent experience for every patient. Please read these carefully before attending your appointment.
Select any section below to read the full policy. If you have questions not addressed here, please contact us before your appointment.
Our clinic operates on a private, self-pay basis. We do not hold a public contract and are not funded by the HSE. We are not part of any public waiting list.
Consultation fees are available on request. Please contact us by telephone or email prior to booking your appointment to receive current fee information. Fees are reviewed periodically and are subject to change.
Payment is due at the time of consultation unless other arrangements have been agreed in advance. We accept card payments. Receipts are provided for all payments.
We see patients with or without health insurance. If you have private health insurance, you may be able to claim some or all of the consultation fee depending on your policy level and provider. We recommend checking your cover directly with your insurer before attending. We are not responsible for any shortfall between our fees and your insurer's reimbursement.
If investigations (such as blood tests, ECG, echocardiography, or ambulatory monitoring) are arranged at or following your consultation, these may incur additional charges. You will be informed of any additional costs before they are arranged.
We ask that you give us as much notice as possible if you are unable to attend your appointment. This allows us to offer the appointment to another patient who may be waiting.
A minimum of 48 hours' notice is required to cancel or reschedule an appointment without incurring a cancellation charge. Cancellations received with less than 48 hours' notice, or failure to attend without notice (DNA — Did Not Attend), may be subject to a late cancellation or DNA fee.
We will do our best to accommodate rescheduling requests at a time convenient to you. Appointment availability is limited; we appreciate your cooperation in giving timely notice.
If you are running late for your appointment, please telephone us as soon as possible. Depending on the clinic schedule on the day, we will do our best to accommodate you; however, if you arrive significantly late it may not be possible to complete your full assessment and a further appointment may be required.
We are committed to providing a safe, dignified, and respectful environment for all patients. Our chaperone policy is in line with Medical Council of Ireland guidance and best practice for private specialist clinics.
Any patient attending this clinic has the right to have a chaperone present during their consultation or any physical examination. You may bring a person of your choice (family member, carer, or friend) to act as your personal chaperone.
If you would prefer a same-sex clinical chaperone, please make this request when booking your appointment or at the start of your consultation. We will make every reasonable effort to accommodate this request.
Where a physical examination is required as part of your clinical assessment, the consulting doctor will explain what is involved and obtain your consent before proceeding. You may decline any part of the examination; this will not affect the respect or quality of care you receive.
You are welcome to bring a family member or carer to your consultation. If you would like them to be present throughout, including during examination, please indicate this at the start of your appointment. Some patients prefer privacy for part of the consultation — the choice is always yours.
We ask that arrangements are made for the care of young children if possible, as this allows us to focus fully on your consultation. If you have no alternative, children may attend with you; however, clinic space is limited.
We take all feedback and concerns seriously. If you are dissatisfied with any aspect of the care or service you have received, we encourage you to raise this with us in the first instance so that we can seek to resolve it promptly.
You may raise a concern or complaint by:
We will acknowledge all written complaints within 5 working days of receipt. We aim to provide a full written response within 20 working days. Where a complaint is complex or requires further investigation, we will keep you informed of progress.
If you have raised a concern with us and remain dissatisfied with the outcome, you may escalate your complaint to:
The Medical Council is the statutory body responsible for regulating medical practitioners in Ireland. If you have a concern about the fitness to practise of a registered medical practitioner, you may contact:
If your complaint relates to how we have handled your personal or medical data, you may contact the Data Protection Commissioner:
We are committed to protecting your personal and medical information in compliance with the General Data Protection Regulation (GDPR), the Data Protection Act 2018, and all applicable Irish health information legislation.
Your data is collected and processed for the purpose of providing you with clinical care and will not be shared with third parties without your explicit consent, except where required by law or necessary for your direct healthcare (such as correspondence with your GP).
Full details of how we collect, use, store, and protect your personal information are set out in our Privacy Policy.
This clinic provides outpatient specialist consultations in Endocrinology, Diabetes, Obesity Medicine, and Cardiology. It is not a walk-in, urgent care, or emergency facility.
Following your consultation, a clinic letter will be sent to your referring GP or named primary care physician. Ongoing management of chronic conditions is typically shared between the specialist and your GP. We will always communicate clearly about the intended follow-up plan.
Where medication is initiated or changed at your consultation, we will write to your GP promptly so that ongoing prescribing can be coordinated through your primary care provider as appropriate. We do not provide unlimited ongoing prescriptions without review.